Terms of Service

Welcome to Watkins Custom Co LLC. These Terms of Service ("Terms") govern your use of the digital marketing services provided by Watkins Custom Co LLC ("us", "we", or "our"). By engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Scope of Services

Watkins Custom Co LLC offers a variety of digital marketing services, including but not limited to Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising management, social media marketing, content creation, and consulting. The specific services, deliverables, scope, and timeline for each client engagement will be detailed in a formal Statement of Work (SOW) or service agreement, which will be considered an addendum to these Terms.

2. Client Responsibilities and Obligations

To ensure the effectiveness of our services, you (the "Client") agree to:

  • Provide timely access to all necessary resources, including website backends, analytics accounts, ad platform accounts, brand assets, and any other information required for us to perform our services.
  • Provide accurate and complete information about your business, goals, and target audience.
  • Cooperate with our team and provide feedback in a timely manner.
  • Ensure that all content, materials, and information provided to us are lawful and do not infringe upon the intellectual property rights of any third party. The Client shall indemnify Watkins Custom Co LLC against any claims arising from the content provided by the Client.

3. Payment and Fees

Fees for our services are outlined in the SOW or service agreement. Unless otherwise specified, services are billed on a recurring monthly basis and are payable in advance of the service period. All payments are non-refundable. Any ad spend for PPC campaigns is a separate cost and is payable directly by the Client to the respective advertising platform (e.g., Google, Meta).

Late payments may result in the suspension of services and may incur a late fee as specified in your agreement.

4. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This includes business strategies, financial data, client lists, campaign data, and any non-public information. This confidentiality obligation extends beyond the termination of our service agreement.

5. Intellectual Property Rights

The Client retains full ownership of all pre-existing intellectual property, including logos, trademarks, and content provided to us. All final creative work, content, and campaign strategies ("Deliverables") created by Watkins Custom Co LLC specifically for the Client as part of the paid services become the property of the Client upon receipt of full payment for the relevant service period. We retain the right to use our pre-existing tools, processes, and general knowledge. We also retain the right to use the results of our work for portfolio and marketing purposes unless explicitly prohibited in writing.

6. Limitation of Liability

While we strive to deliver exceptional results, Watkins Custom Co LLC makes no guarantee of specific outcomes. The digital marketing landscape is dynamic, and results are influenced by factors beyond our control, such as search engine algorithm updates, market competition, and consumer behavior. Our liability for any claim arising from our services is limited to the total fees paid by the Client to us in the preceding three (3) months.

In no event will Watkins Custom Co LLC be liable for any indirect, special, incidental, or consequential damages, including loss of profits or data, arising out of the use or inability to use our services.

7. Term and Termination

The term of our engagement will be specified in the SOW. After any initial commitment period, the agreement will typically continue on a month-to-month basis. Either party may terminate the agreement by providing thirty (30) days' written notice to the other party. Upon termination, the Client is responsible for all fees accrued up to the effective termination date.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Watkins Custom Co LLC is registered, without regard to its conflict of law provisions.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on the Watkins Custom Co LLC website. Your continued engagement of our services after such changes constitutes your acceptance of the new Terms.